Easy to access, great staff, terrible lifts and very crowded
4
4
Date of visit: May 2024
I have experience of challenges around: moving around
Overall Rating
Good
We visited to see specific works of art. Wheelchair visitors are not allowed to queue, they are taken straight away to the front of any queue and use a rather grand lift to descend from the top of the Pyramid into the hall below. Entry was free for both myself and my carer. All staff were more than helpful in directing us, simply saying hello and enabling us to see the works we were interested in. Because it is an old building, the internal lift system is terrible - one example being that to get to the floor directly below where we were at that time, we had to go to a lift some distance away, go up two floors, walk to another lift, go down three floors and then walk to our final lift and go up a floor. Very helpfully guided by the staff who apologised that the building dated from the 1700s and they had not thought of good lift design when they built it ! Never-the-less, we walked a long way and saw superb art in a museum where we felt we were welcome.
Disabled Access In and Around
Good
Parking & Transport
Excellent
We used the public bus network - easy and cheap.
Accessible Toilets
Excellent
Staff
Excellent
