A rare win for ME/CFS awareness
4
4
Date of visit: November 2025
I have experience of challenges around: a hidden impairment, dexterity or coordination, hearing and understanding.
Overall Rating
Good
This has been my dentist for a while. I have ME/CFS. They have dark glasses on request for use in the chair. The waiting room is very bright and loud (music) BUT today when the receptionist noticed me struggling she asked what was wrong and instantly switched off the music AND the lights, not even checking if other patients were alright with it (in fact one man said it was more relaxing!). My dentist has a good understanding of dental issues in ME sufferers - which is as rare as hens teeth! He’s also the only person who’s ever been able to inject me with anaesthetic without me feeling it (a bit over enthusiastic in the dental hygiene work though!). The toilet is accessible, although sometimes the loo roll is on the cistern, requiring you to twist to get at it, and I think everything can be done on the ground floor (although there is a first floor - might just be staff areas).
Disabled Access In and Around
Good
Accessible facilities: Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Poor
There is a tiny space for parking but I think it’s for the staff, there is a free car park about five minutes walk away.
Accessible facilities: Drop-off or pick up point
Accessible Toilets
Good
Facilities: Accessible toilet
Staff
Excellent
The staff are aware of needs, despite being hellishly busy.
