Manchester Airport

djarmbe

29 Jun 2018

Great support and service

5

5

Date of visit: March 2018

I have experience of challenges around: seeing

Overall Rating

Excellent

Myself and my Tartan Army Group travelled to Budapest to support our national football team. I contacted my carrier to inform them of my profound VI and I was placed on their list of priority passengers. I was met at the Information desk at the airport train station and the access to the airport was excellent with no steps or obstacles to negotiate. On arrival at the terminal I was logged in via my carrier details and given a lanyard foespecial assistance identification. From this point on the process through security checks, passport and ticket control then boarding could not have been quicker, My lanyard enabled the rest of my travelling party to go through with me. As with the vast majority of airports in the UK, inclusion has been well planned and thought out, from accessible and fully appointed toilets to to wide areas for the use of a cane not to be a potential trip hazard to others. The staff were clearly looking out for anyone with a lanyard, were friendly, warm and keen to pass on to others the support I needed.

Disabled Access In and Around

Excellent

I understand in the airport there was ample signage, there were no steps to negotiate, wide access lifts to all floors, departure gates. The special assistance is clearly and very well explained on a very detailed Airport website, it’s important to contact your carrier and the airport as soon as you make your travel arrangements.

Parking & Transport

Excellent

From Waverley Station straight to Manchester Airport there were no issues, the Trans Pennine Service had ample Disabled Access seating, close to a well appointed toilet. Living in Edinburgh we had no parking issues at the Station.

Accessible Toilets

Excellent

All the Disabled toilets were spacious fully appointed and could be accessed with a Radar Key. There was more than enough room for any sized wheelchair or power scooter and carer. There were numerous disabled toilets.

Staff

Excellent

Every staff member we encountered recognisedthe special assistance lanyard and responded in a warm, friendly and supportive way, could not have been better throughout all the processes from arrival to departure.

Additional Information

When we arrived in Budapest the carrier had informed them of my special assistance needs, as with Manchester they were excellent, this was almost a blueprint for the return journey.