Very good apart from a dodgy toilet arrangement
4
4
Date of visit: June 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Good
Easy to get into the shop, a lift to all floors, an accessible toilet (with one dodgy feature - see below), and friendly staff.
Disabled Access In and Around
Good
It's easy to get into the shop and easy to get around. There is a lift to all floors. Signage to the accessible toilet is confusing because it sends you to the stairwell!
Parking & Transport
Average
There are no step-free stations nearby. Several bus routes run up and down Moorgate and stop very near the shop.
Accessible Toilets
Good
There is an accessible toilet in the basement. It is very hard to find. It has all the correct features. One star lost because the emergency cord dangles among some loose-hanging mains earth-leads. It would be easy to pull the wrong thing in an emergency. This seems to me a very dangerous and silly arrangement. See my photo below.
Staff
Excellent
Friendly and helpful. When I couldn't find the toilet, someone accompanied me all the way there and held a door open for me.
Additional Information
I love the smoked salmon and cream cheese sandwiches.
