Accomodating but need to readdress their attitudes to disabled parking
3.5
3.5
Date of visit: October 2022
I have experience of challenges around: moving around
Overall Rating
Good
Easy to access the building, lots of options to sit, can have food brought to the table but appaling attitude towards the disabled parking bays, instructing people without a badge to park there to wait for things.
Disabled Access In and Around
Good
Doors for entry to the building are automatic, there is a hearing loop if you opt to use the tills to order and 4 self-service stations available too which can have font enlarged.
Parking & Transport
Bad
There is only 3 disabled parking spaces which is definitely less than 20% of the car park (used for reference since roughly 20% of the UK population is disabled) which is important when compared to how the staff instruct their useage. Then the staff instruct the Just Eat/UberEats drivers to park in those spaces while going in to retrieve orders as it is closer for them and also when busy instruct drive through customers to park up in those spaces to wait for orders so that there are no actual disabled spaces available to disabled customers who need them.
Accessible Toilets
Excellent
Toilet had the necessary rails, a cord that was left to freely fall to the ground and enough space to manoeuvre comfortably. The door to the toilet was also a hanging door on a sliding rail which made it one of the easiest disabled toilets I have accessed.
Staff
Good
