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    Mountainhall Treatment Centre

    Dumfries

    Well organised vaccination centre

    5

    Date of visit: November 2021

    I have experience of challenges around: moving around

    Overall Rating

    Rating Emoji

    Excellent

    Attended for COVID booster and flu jab. Well organised , and smooth flow through the procedures. Boosted by army personnel supporting nursing staff to administer vaccinations

    Disabled Access In and Around

    Rating Emoji

    Excellent

    Totally flat, doors were open, so unsure if automatic. Some distance to walk round to clinical areas, but volunteer staff on hand to arrange transport in a chair for those with mobility restrictions Clear signage on floor to guide round what would other wise have been a confusing entry and exit system

    Parking & Transport

    Rating Emoji

    Excellent

    Dedicated accessible parking at the door Public transport bus stop in front of building

    Accessible Toilets

    0

    Accessible toilets on site, but did not visit Changing Places toilet in main building next door

    Staff

    Rating Emoji

    Excellent

    All staff very helpful and supportive. Staff at entrance for guidance. As mentioned the army were brought in to support the vaccination programme, and were exceptionally, friendly and professional

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