M&S Bank Arena

I would give 0 if I could. While the building is accessible, their policies are not. Do not bother if you are a wheelchair user and need reasonable adjustments. Their answer is no. I needed to take an umbrella large enough to cover myself and powered wheelchair in torrential rain (for comfort and safety due to it being electric). Their answer - no. I needed to take water so I could take medication. Their answer - no (I spent £8 on tiny cans of water so I had enough to do this). There was just ONE accessible toilet (other was out of order). The queue in the interval was full of non-disabled people who openly said they were using it so they didn't have to bother queuing for the ladies. This meant the only 2 wheelchair users at the back of the queue didn't even use the toilet until the show started. The seats have ok viewing, but it is hugely ruined by teams of security marching past like prison guards in gangs constantly brushing past you. Very intimidating and unpleasant. Food - it says there will be food served. There were a couple of bars of nestle chocolate (£2.50 a bar!), and munchies, and mint aero balls. If you can't eat nestle - you can't eat anything. The whole ordeal was horrible. I tried to ring numerous times for reasonable adjustments and the phones were off. I contacted the box office via email and they were unhelpful throughout, refusing to make any reasonable adjustments and saying the security might make reasonable adjustments for your disability and safety - but they might not, and if not you will be sent away. The whole thing was AWFUL. Worse experience I have ever had at a venue. They openly breach the Equality Act and don't care at all. I tried to complain and they didn't care - and reaffirmed they don't make reasonable adjustments for disabled people (and if they do this will only be done on arrival at the securities discretion - and they might say no). 0/10.

We were apprehensive going to a concert with our two sons who are wheelchair users. So many things could present as an issue but we had a fantastic experience. Friendly staff, plenty of accessible toilets, easy access, good seating (with no one blocking your view or standing in front of the wheelchair). Plenty of parking around the Arena.

This is a modern purpose built concert arena, which has excellent facilities for disabled users . We went to see a concert and were placed in block 3 , ww seats.the accessible seating is very easy to get to and gives fantastic views of the stage . Carer tickets are at no charge . The staff went out of their way to escort us to our seats and ensure we were comfortable . A really good experience and we will return ! We stayed at the stay bridge suits which is directly over the plaza from the arena and , again, this was a really good experience .