Overview

I would give 0 if I could. While the building is accessible, their policies are not. Do not bother if you are a wheelchair user and need reasonable adjustments. Their answer is no. I needed to take an umbrella large enough to cover myself and powered wheelchair in torrential rain (for comfort and safety due to it being electric). Their answer - no. I needed to take water so I could take medication. Their answer - no (I spent £8 on tiny cans of water so I had enough to do this). There was just ONE accessible toilet (other was out of order). The queue in the interval was full of non-disabled people who openly said they were using it so they didn't have to bother queuing for the ladies. This meant the only 2 wheelchair users at the back of the queue didn't even use the toilet until the show started. The seats have ok viewing, but it is hugely ruined by teams of security marching past like prison guards in gangs constantly brushing past you. Very intimidating and unpleasant. Food - it says there will be food served. There were a couple of bars of nestle chocolate (£2.50 a bar!), and munchies, and mint aero balls. If you can't eat nestle - you can't eat anything. The whole ordeal was horrible. I tried to ring numerous times for reasonable adjustments and the phones were off. I contacted the box office via email and they were unhelpful throughout, refusing to make any reasonable adjustments and saying the security might make reasonable adjustments for your disability and safety - but they might not, and if not you will be sent away. The whole thing was AWFUL. Worse experience I have ever had at a venue. They openly breach the Equality Act and don't care at all. I tried to complain and they didn't care - and reaffirmed they don't make reasonable adjustments for disabled people (and if they do this will only be done on arrival at the securities discretion - and they might say no). 0/10.

Transport & Parking

Very stressful. There is a carpark at the venue with 1400 spots (you still have to walk outside 4 mins to get to the venue, which might not sound much, but in torrential rain, when you aren't allowed to take an umbrella big enough to cover you and your wheelchair it is). However the venue holds 11,000 people. So either arrive hours early or find another car park 10 minutes walk away. You have to pay full price as a blue badge holder. Also there are long queues to pay - and if it's raining, you will get wet outside. The path leading to the carpark is ok but when there is lots of people all walking to the same place it isn't wide enough and can feel initimidating for a wheelchair user. I was forced off the path by crowds pushing past me and my chair got stuck in the mud to the side of the path and needed physically pulling out.

Access

Disabled access fine. But staff have no interest in assisting or helping you. Another wheelchair user told me when she arrived two non-disabled women had taken her seats (who didn't need the accessible area, but thought it was better than their seats), and she had to get them to move as the staff weren't interested in helping her.

Toilets

There was just ONE accessible toilet (other was out of order). The queue in the interval was full of non-disabled people who openly said they were using it so they didn't have to bother queuing for the ladies. This meant the only 2 wheelchair users at the back of the queue didn't even use the toilet until the show started again after the interval.

Staff

Rude, intimidating. No help or assitance. When people looked at their phone - staff actually banged them on their heads to stop!! The seats have ok viewing, but it is hugely ruined by teams of security marching past like prison guards in gangs constantly brushing past you. Very intimidating and unpleasant.