Accessible mill conversion
4.5
4.5
Date of visit: July 2016
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
We stayed one night here on our way back from Scotland to home but it’s worth spending more time here as it’s not just a hotel but a World Heritage site with a visitor centre and plenty to see. The hotel is in one of the old mill buildings and the rooms incorporate original features which add a bit of character to the otherwise fairly bland bedrooms. They are comfy enough and have good views and gorgeous photos of the site, which is by the Clyde and its waterfalls. Inside there was a bar (rather loud radio) and lounge (sunny and pleasant) as well as the restaurant and it’s all very easy to get about – they’ve obviously put some thought into access issues and staff were happy to let you sit wherever suited you best. Definitely recommended for somewhere a little different to stay.
Disabled Access In and Around
Excellent
The whole hotel is accessible, with lifts to all floors. After we checked in, someone appeared to explain the emergency evacuation procedure, which I have never experienced before, but it was good to know.
Parking & Transport
Good
There are designated places in marked bays near the main door. The whole place is accessible, if a little uneven outside. There was a speed hump with a notice by it asking people not to park by it as it had a gap so wheelchair users could get by, but guess what? White van parked right in the gap! Managed to get over the hump anyway and the van had gone by the time we came back. It doesn’t affect entry to the hotel, we encountered it while exploring the site..
Accessible Toilets
Excellent
Can't comment on the loos in the public area. We had booked an accessible room, so the bathroom was wetroom style with shower seat and grabrails.
Staff
Excellent
Staff were really pleasant and helpful and disabled-aware.
