Great access, very welcoming
5
5
Date of visit: January 2015
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
We love going to The New Wolsey because the venue and the staff make the experience a pleasure without the unnecessary hassle involved with some venues. The wheelchair spaces are in good view of the stage, easy to get to and the staff are always on hand. There is usually a collection for a local charity too!
Disabled Access In and Around
Excellent
The entrance has a large sweeping ramp to wheelchair users are not banished to a side entrance. The foyer is open with the box office at a good height. Access to the theatre is straight forward and the accessible seating is right by the doorway.
Parking & Transport
Average
The parking is not directly connected to the theatre in that it is council parking and blue badge holders still have to pay. I always find this annoying. However, it is flat, reasonably well lit and easy to get to the theatre door from the car park. There are also enough spaces.
Accessible Toilets
Good
There are at least 2 accessible toilets - maybe more, but I've only used two. they have always been clean and tidy and have enough room for a wheelchair and a carer.
Staff
Excellent
The staff are excellent. Have always talked to my daughter and not just me. The pantomime cast love having groups of disabled youngsters in and are very inclusive. Shows for specific guests are highlighted and the staff are very good at communicating. Box office staff are equally helpful when booking.
Additional Information
Would highly recommend the Rock n Roll Panto that we see every year!
