Getting the tram from the station
4
4
Date of visit: August 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
This tram stop is connected to the railway station and is located above street level. There is a lift inside the main station concourse which provides access to the tram platforms. There is a machine in the station building to purchase tickets for the tram and you can also purchase tickets on the platforms themselves. There are dropped kerbs to transfer between the two different tram platforms. There are tactile markings across the width of the platform when it starts to incline up to the platform height. There are also tactile markings down the length of both platforms at the edge of the platform. There were canopies providing some overhead cover at this stop and there were some perching benches available to sit/lean on. There are overhead signs with information about incoming trams and where they are going. There are also ticket machines on both platforms. The trams stop level with the platform and I was able to board and disembark in my wheelchair without any assistance or ramps.
Disabled Access In and Around
Good
From inside the main station building there are signs showing the direction for the tram stop and there is a lift to reach the platforms for trams. There are dropped kerbs to transfer between the two different tram platforms. There are tactile markings across the width of the platform when it starts to incline up to the platform height. There are also tactile markings down the length of both platforms at the edge of the platform. There were canopies providing some overhead cover at this stop and there were some perching benches available to sit/lean on. The platforms are raised so that they are level with the trams when they stop. There are wheelchair symbols on the platform floor which indicate where the wheelchair spaces are located on the trams. There are also wheelchair symbols on the door closest to those spaces as well. The trams usually require you to press a button on the door to open them to board or disembark which I found was sometimes a bit tricky for me in my wheelchair with my power attachment on the front. If you are in the wheelchair space and are getting ready to disembark, there is a blue button to let the tram driver know that you are wanting to get off and they should provide more time. The gap between the tram and the platform was very minimal so it was very easy for me to get on and off the trams on my own.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by walk or wheel
There are two tram platforms. One provides services travelling towards Clifton South and Toton Lane and the other provides services that travel through the city centre and continue towards Hucknall and Phoenix Park. The tram stop is connected to the railway station which has three train operators. They are CrossCountry, East Midlands Railway and Northern Trains. Between these operators, there are trains to London St Pancras International, Leicester, Skegness, Worksop, Matlock, Lincoln Central, Crewe, Liverpool Lime Street, Norwich, Birmingham New Street, Cardiff Central, and Leeds. The railway station has its own dedicated car park which is operated by APCOA. According to the National Rail website, it has a total of 957 parking spaces, 8 of which are accessible parking spaces. Parking is free if you have a Blue Badge and have registered on the APCOA website - bluebadge.apcoa.co.uk. There is a taxi rank just outside the station with signage showing how to find it.
Accessible Toilets
Average
There is an accessible toilet in the main railway station building, close to the lift for the tram platforms. It was quite a small toilet but I was able to manage well enough. It required a RADAR key to enter and the door opened outwards. Inside was a fairly narrow room. There was a toilet in the back left corner with space next to it which should have been space for a right-side transfer, however, there was a large bin obstructing the transfer space. The red emergency cord was also hanging into this space which also made it difficult to get alongside the toilet. There was a grab rail that could be raised and lowered, as needed, next to the toilet and a fixed one beneath the toilet paper dispenser. The flush was a large circular button and it was mounted on the wall behind the toilet. In front of the toilet was a small sink with a single tap mounted on the right-hand side. The tap was manually operated and had a long lever handle, which seemed like it could be operated with a fist or elbow. The tap twisted to control both the temperature and flow of the water. There was a vertical grab rail on either side of the sink and above it was a manual soap dispenser. To the left of the sink was an automatic hand dryer. The red emergency cord was hanging freely to the floor when I entered.
Facilities: Accessible toilet
