Small and friendly
5
5
Date of visit: October 2019
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Easy access on mobility scooter, plenty of space, lift to all floors, friendly, helpful staff.
Disabled Access In and Around
Excellent
Sloped easy access from road with automatic doors. Level floors throughout. Lift to all floors. (There were problems with the lift lights when we visited which meant that we needed to be accompanied by a member of staff, but this was no trouble to them.) Plenty of space between exhibits for manoeuvring. Plenty of space in cafe - though best to leave the scooter outside.
Parking & Transport
Bad
Parking is difficult in the old part of Poole especially around the Quay, which is where the museum is. We had a long break between appointments at Poole Hospital so left the car there and used the mobility scooter (approx 1 mile) but there are closer car parks.
Accessible Toilets
Average
Good loo, well signed, but it would be difficult to access on the scooter, but ok if you can walk a bit. Room for carer but would be cramped with a wheelchair and a carer.
Staff
Excellent
All very welcoming, considerate and helpful.
