Overview

The hotel has excellent disabled access. It had the usual facilities you would expect to find in a Premier Inn hotel restaurant, bar area and there was also a Costa Coffee. The communal areas were step free, with lifts. I had reserved an accessible room with walk in shower and when I arrived I was allocated what I had requested and I was pleased with the layout and cleanliness of my room. The hotel although a little bit out of the main city centre has excellent public transport links, which made the location very easy to get to. The only thing which I felt could be improved upon was the queuing, when I arrived the machine didn't accept my booking, there was a queue at receiption and I had to stand about 5 - 8 minutes before I was served. When I got the receiption I suggested that they have some fold up seats so people with mobility impairments can join, but don't have to stand in the queue. Likewise in the morning queuing for breakfast at the restaurant. These were little things that could make things a lot better for disabled customers, but it wouldn't put me off returning.

Transport & Parking

I travelled on public transport. The hotel is next to Edinburgh Park train station. Immediately behind the station is Edinburgh Park tram stop and next to that a bus stop going into the city centre. The entire area is step free and there are 2 lifts to cross over the railway line. I felt the area was very safe, even at night, as I got off the train or tram and I was in the hotel 2 minutes later and there were always other people about, but it wasn't ever crowded. There are direct trains to Haymarket and Edinburgh Waverley, the main train station,which only takes about 10 minutes. The tram make more stops and also goes to the Airport. There are a few buses that serve the area too. The location is excellent. I would very happily stay here again.

Access

The hotel's communal areas are located on the ground floor. On entering there are self check in booths and also a receiption desk, all of these are at standing height. There is a Costa Coffee which is accessible via a platform lift, see photo. There is also a restaurant and bar area which is step free. The buffet breakfast in the morning is self service. There is also a communal accessible toilet. There are ground floor bedrooms and also other rooms accessible by lift. I had an accessible bedroom with walk in shower. The room was very spacious and clean. The bed was firm and there was an emergency alarm. The bathroom had a walk in shower with grab rails and shower seat and there wer grab rails for the toilet.

Toilets

I had an accessible toilet in my room with grab rails and emergency cord. The communal accessible toilet does not require a radar key and also had grab rails and an emergency cord. Both toilets were very clean.

Staff

When I arrived there was only 1 member of staff at receiption and there was quite a long queue. Eventually a second member of staff arrived. As mentioned above I had to wait to be served. The member of staff was polite and helpful. The issue was not the staff themselves but the level of staffing. Receiption were very helpful, when I left I forgot to pack my phone charger and I phoned up the hotel, they checked my room there and then and posted it out to me at no additional cost.

Anything else you wish to tell us?

Breakfast was delcious with a good choice of food and drink, whoever it can be busy so to avoid queuing try to avoid peak times. I enjoyed my stay here and would be very happy to return.

Photos