Awful accessibility
0.5
0.5
Date of visit: August 2022
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: moving around and seeing.
Overall Rating
Bad
I went to a meeting booked at the Premier Inn/Brewers Fayre. The access was awful. The blue badge bays have no hatching marks and are so tight that wheelchair accessible vehicles or large vehicles can’t use them. The paths are incredibly uneven and could easily cause someone to trip/fall. The slope to Premier inn reception was incredibly steep. I was due at a meeting which I was then told was in the Brewers Fayre. The room was off the bar, on the way to the emergency exit. The door was incredibly narrow and the effective door width even narrower, my wheelchair definitely could not access this room, so would not be able to leave in an emergency. I was able to access the room via the emergency exit, but again the path was broken and uneven , the ramp steep and the door was widened but didn’t fully open.
Disabled Access In and Around
Bad
This place is dangerous as there is no way for a wheelchair user to egress safely in an emergency. The paths are broken and uneven leading to huge problems for both my wheelchair to get across and for anyone walking that could trip and for someone with a visual impairment.
Parking & Transport
Bad
There are no yellow hatchings/wider blue badge bays. There is not enough space for larger vehicles or WAVS to use them. There is no accessible path or marked party area in the car park. The ‘dropped kerbs’ aren’t effectively dropped.
Accessible Toilets
Bad
I did not use them as I could not access any facilities from the room we were in due to not being able to use the door. I expect they are not very accessible, but I could not get to them.
Staff
Poor
I spoke to someone on reception to find out where to go and they were very grumpy and not welcoming at all. I felt like I was being an inconvenience for asking where I needed to go.
