Premier Inn Newton Abbot

patharvey

08 Apr 2018

Good hotel, bumpy access to Beefeater, poor manager in Beefeater

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Date of visit: April 2018

I have experience of challenges around: moving around

Overall Rating

Bad

We do not disagree with that said in the main revue. We stayed at the hotel in an ordinary room (we have only just become disabled and did not realise what the challenges are) and found access through the hotel doors difficult because few open automatically. Hotel staff were quick to jump up and open doors whenever they saw us. The bath / shower is impossible for anyone with mobility impairment to get into and there are no grab handles anywhere in ordinary rooms. Whilst getting from the hotel to the Beefeater where you can eat is easy and on one level, the pavoirs around the Beefeater are very bumpy and thus painful. The manager in the Beefeater loudly and publicly berated us for not waiting to be shown to a table (we were ignored when we arrived) and had in mind me pushing the wheelchair back to the reception desk for me to tell him my room number and then for us to come back to our table. Also a member of staff who saw us outside of the main doors did not think to come and open it for us. In summary, the hotel staff are very good and aware of disability issues, the restaurant staff need awareness training.

Disabled Access In and Around

Good

Good lift, difficult internal doors

Parking & Transport

Excellent

Hotel carpark

Accessible Toilets

Bad

We had a non accessible toilet and it was very hard to use

Staff

Average

Hotel staff 5 stars, Restaurant manager no stars - average 2.5