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    Premier Inn St. Austell hotel

    Saint Austell

    Mostly Accessible for wheelchair user

    4

    Date of visit: April 2025

    I have experience of challenges around: moving around

    Wet roomMain entranceBreakfast is in the  Carglaze pub right next doorFront entrance of hotelFlat access to the Carglaze pub for breakfast and meals

    Overall Rating

    Rating Emoji

    Good

    The 2 doors into the reception area open automatically. All internal doors and the room door are manual and very heavy. I stayed in room 3, a wheelchair accessible room. The room was large with space on both sides of the bed for a wheelchair. There was a wetroom Breakfast was in the pub next door which has flat access. The serving counter for the cooked items and some of the pastries were too high for a wheelchair user or person of restricted height to reach but staff were available to assist.

    Disabled Access In and Around

    Rating Emoji

    Excellent

    Flat access to the building with 2 doors both automatic. The reception desk is too high for use by a wheelchair user and has no lowered section All internal doors and the room door are manual and very heavy. The room is large with plenty of space around and to both sides of the bed There's an alarm cord next to the bed

    Parking & Transport

    Rating Emoji

    Good

    I drove There are several dedicated blue badge spaces right outside the hotel with signs warning of fines if abused by non blue badge holder

    Accessible Toilets

    Rating Emoji

    Excellent

    The room had a wetroom. The wetroom had a sliding door and was large enough to be able to manoeuvre my wheelchair in comfortably. There was a fixed and a pull down grab rail for the toilet and two grab rails in the shower area, an easy to operate shower and a sturdy and clean shower seat.

    Staff

    Rating Emoji

    Excellent

    All staff were very friendly and approachable and willing to help

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