Top marks for a positive accessible experience
5
5
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
Xmas shopping, loved the new café which had an accessible counter, and also the accessible payment point at the tills, which save you navigating the queuing system. Easy to get around, plenty of room to navigate a wheelchair between displays
Disabled Access In and Around
Excellent
Automatic doors, all on the flat. Very large store, with no seating for a rest if using walking aids. There are accessible toilets on the premises, but no signage reflecting this, otherwise signage good.
Parking & Transport
Excellent
We drove. Plenty of designated accessible parking throughout Braehead, large car park next to Primark
Accessible Toilets
Excellent
No signage, but if you ask staff they’ll advise you where they are( at the back of the store) Clean and tidy, plenty of grabrails, room to manoeuvre and for a carer.
Staff
Excellent
Brilliant, especially at the café and the tills. Friendly and always smiling , very welcoming in the café . The manager waved me over to the accessible till as I approached to pay, and got someone to attend to me right away.
Additional Information
Primark seem to be really geared up to improve accessible shopping, in other stores as well as this one Loved the café which sold reasonably priced , quality goods, and was environmentally conscious .
