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Reel Cinema

91 Marshfield Road, Chippenham, SN15 1JR, United Kingdom | 01249 652498 | Website
17
9 likes

9

Ok but could be so much better

2

2 likes

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid

Overview

Those of us with memories of how The Astoria was before the refurbishment all agree it is now so much better. Warm. Comfy seats. But it could be so much better. In the screens I've been to - 3 and 5 - the sound is much better. But the sound proofing is in adequate. Recently whilst watching Mary Poppins Returns there was a constant rumble from an adjoining screen showing some block buster. Then let's talk about accessibility. Screens 3, 4 and 5 are accessible. They are not on ground level. But there is a wheelchair lift to take you down the equivalent of 10 steps. So far so good. But be warned, it is quite a walk to a disabled toilet on this lower level. I first visited in November and refurbishment was still on going in the two upstairs screens. I assumed that to comply with accessibility requirements Reel would put in a lift to upstairs. Wrong! The two upstairs screens can only be accessed via the stairs. No good for me. (Ambulant disabled) Let alone someone in a wheelchair I queried this when I visited. The young guy on duty was clearly embarrassed. "I'm sorry sir. All I can suggest is you contact us beforehand and we'll let you know if the screen is accessible." Such a pity. It's great that Reel cinemas have spent money on the Astoria. But its not a "proper job"

Transport & Parking

0.5

There is no disabled parking on site. There is a small public car park 250m away with limited disabled spaces.

Access

2

Those of us with memories of how The Astoria was before the refurbishment all agree it is now so much better. Warm. Comfy seats. But it could be so much better. In the screens I've been to - 3 and 5 - the sound is much better. But the sound proofing is in adequate. Recently whilst watching Mary Poppins Returns there was a constant rumble from an adjoining screen showing some block buster. Then let's talk about accessibility. Screens 3, 4 and 5 are accessible. They are not on ground level. But there is a wheelchair lift to take you down the equivalent of 10 steps. So far so good. But be warned, it is quite a walk to a disabled toilet on this lower level. I first visited in November and refurbishment was still on going in the two upstairs screens. I assumed that to comply with accessibility requirements Reel would put in a lift to upstairs. Wrong! The two upstairs screens can only be accessed via the stairs. No good for me. (Ambulant disabled) Let alone someone in a wheelchair I queried this when I visited. The young guy on duty was clearly embarrassed. "I'm sorry sir. All I can suggest is you contact us beforehand and we'll let you know if the screen is accessible." Such a pity. It's great that Reel cinemas have spent money on the Astoria. But its not a "proper job"

Toilets

3

A bit of a walk down a side corridor

Staff

4

Friendly. Willing to help

Anything else you wish to tell us?

Like so many things pre plan your visit. If your favourite film is in Screen 1 or 2 you won't be able to see it.

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