A great pleasure to visit
5
5
Date of visit: March 2018
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Excellent
Fully accessible, lovely staff, a brilliant accessible toilet, a superb lift: full marks!
Disabled Access In and Around
Excellent
Wheelchair access is excellent throughout. Avoid the cobbled front courtyard by taking the pavements running around its perimeter. Stone ramps lead to the main entrance. Staff are quick to spot you and will open the flat (non-revolving) doors. The lift to upper floors is brilliant and spacious. Full marks.
Parking & Transport
Good
Green Park Station is very nearby and is fully step-free. But check before you travel: the lifts at this station are disgracefully unreliable and keep breaking down. TfL is unwilling to make proactive efforts to keep them in good working order. Many bus routes will drop you off right outside the Royal Academy. I don't know about parking.
Accessible Toilets
Excellent
I'm delighted to report that there is a new suite of toilets (the old ones were awful, cramped, tiny, with long jumbled queues) and that the accessible toilet is perfectly configured and quite luxurious. Again: full marks!
Staff
Excellent
All the staff I have ever encountered here have bent over backwards to be friendly, helpful and courteous. It's a great pleasure to interact with them. Again: full marks!
