Royal Concert Hall

mrsq

29 Aug 2021

Amazing toilet/changing places

5

5

Date of visit: August 2021

I have experience of challenges around: moving around

Overall Rating

Excellent

Access for whole venue was good. But super impressed with the accessible ground floor toilet. It was very large in size, has a height adjustable changing table, toilet with grab rails, height adjustable sink, track hoist that covers the area of toilet and changing table and a privacy screen too. It is the best accessible toilet and changing area I have ever seen!

Disabled Access In and Around

Excellent

We were in the stalls so had to go up in lift 1 floor. Two lifts to use but did have to wait to get in a lift as lots of people wanting to use it. Lifts reasonable size for a wheelchair. Wheelchair space with seat next to it for carers use. Carer went in free with my ticket and proof of eligibility. Having to move constantly for people to access their seats in our row was quite frustrating and the chairs are close together so the person behind me slept knocking my wheels every time she moved.

Parking & Transport

Good

We drove in our car. The website details where the on road blue badge parking is and it is quite close to venue. Not lots of blue badges spaces but we got parked easily.

Accessible Toilets

Excellent

Staff

Excellent

Very friendly and helpful