Royal Derby Hospital
4
4
Date of visit: February 2020
I have experience of challenges around: moving around
Overall Rating
Good
Reasonable wheelchair access although as a new building you'd think they could provide a changing places toilet in main section of hospital. This review is about the main section of hospital. They have an M&S to left of the entrance and a Costa to the right. There is an information desk to discuss car parking. PALs is also located here opposite Costa.
Disabled Access In and Around
Good
Main entrance and side entrances have electric automatic doors. Level access and lifts through out hospital. Lights are bright. Seating located through hospital. Hospital is like a maze. There are signs in the corridors but they aren't the easiest to follow. Reception desks usually have lowered counter and hearing loop. As this is NHS hospital you can request BSL interpreters, braille, large print etc. Wheelchairs are available (transport type) and they have an electric trolley thing that can drive you around at certain times of day.
Parking & Transport
Good
Royal One (Trent Barton) bus runs around the hospital which leaves from The Spot in Derby, it doesn't run from the bus station. The Mickleover bus (Trent Barton) runs from bus station but it stops outside the hospital (to get back into Derby on this bus you have to cross the main road which has traffic lights and is quite a walk. There is parking but it is often very busy and full. Website says they have one dedicated disabled car park (car park 3) with 64 bays (these bays are not free). Free parking is available for up to 3 hours at entrance 21, 24 and outside children's hospital. If you can't use the barriers you have to get special permit from car park office in advance.
Accessible Toilets
Good
Disabled loos are located all around the hospital in various departments. All the loos are different but have basic facilities including grab rails around toilet and sink. All the loos I've been in have been clean. In some departments sign on door says if toilet is left or right transfer. No evidence of a changing place toilet at this hospital. The toilet in photos is the toilet is the main reception.
Staff
Excellent
There are staff to point you in right direction.
Additional Information
The website provides very little detail on access.
