Overall good but could improve some areas
3.5
3.5
Date of visit: April 2025
I have experience of challenges around: moving around
Overall Rating
Good
This hotel has the tools in place to be accessible but it isn't ideal for all accessibility needs. We stayed in room 108 after having to pay £20 to 'upgrade' to an accessible room. The room is on the first floor accessed by a lift that requires the key card to select the floor required. The room is large, airy, and has space go manoeuvre a travel wheelchair around in. The bathroom is easily accessible from a chair with this room having a toilet with access to transfer from one side. (See photos). The shower is a roll in shower, with small seat and moveable grab rails. The shower is a rainfall and handheld mix allowing for easy showering. The bed is at a standard chair height to transfer (sorry, no tape measure with me!) There is a small desk area too with a wooden dining style chair. A recommended improvement for the room would be a mirror over the desk as the only other mirror is located on the back of rhe room door, and a shelf in the bathroom to facilitate storing personal items. The hotel corridors are tight in places so I wouldnt recommend staying here if you use a wider/longer wheelchair/scooter. The seats in the bar are tall seats unless you can get the attention of a staff member to work the stair-lift. At breakfast the items are located on a tall table and were difficult to access thought staff were nearby to assist (when other guests hadn't already offered). Overall, I enjoyed my stay here but I am an ambulatory powered wheelchair user and with some of the accessibility issues, I wouldnt recommend the hotel for a solo wheelchair user.
Disabled Access In and Around
Good
No step entry, but check-in is via a tablet mounted into the top of a unit at round 1.4m height
Parking & Transport
Poor
No local car park - we had to park a 15-minute walk away.
Accessible Toilets
Excellent
In room 108 there is grab rails and a back rest for the toilet.
Staff
Excellent
Very helpful and understanding that the building isn't fully accessible.
