Shettleston Railway Station

dystrophydad

13 Jan 2026

Ticket office closed on a Monday afternoon

3

3

Date of visit: January 2026

I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.

I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair

Overall Rating

Average

Shettleston Railway Station is a small station with routes to Glasgow Queen Street and other local stops across the east end. I stopped in solely for this review and found the station to be reasonably accessible, but the ticket office being closed at 12:30 on a Monday was unexpected. This also meant that I could not access the accessible toilet. There is no car park or drop off zone near platform 2, but there are two accessible parking spaces near platform 1.

Disabled Access In and Around

Average

The ticket office on platform 1 has automatic doors that are meant to open when you press the touchpad, although when I visited neither side worked. The office was closed too, which was a bit of a surprise at 12:30 on a Monday. If you do manage to get inside, the front entrance is level and there’s a short ramp with a rail at the back. At the bottom of the ramp you’ll find the ticket machine on the left and the smartcard reader on the right. Platform 2 has a small shelter with bench seating. Platform 1 doesn’t have any outdoor shelter at all, so your only real cover is the ticket office when it happens to be open. There’s a stairway and bridge between the platforms with rails on both sides. The stair edges are poorly painted and really need some attention. If you need step free access between platforms, you have to leave the station and go up and over the bridge on Hallhill Road, then take a left and follow the road back down to reach platform 2. The route to leading to platform 2 has a gentle slope. Through the ticket office window I could see metal seats with armrests, a height adjustable desk, with a hearing loop symbol and even a walking stick holder. Even if the office wasn't staffed, the doors should really still open so people can get inside for shelter. On the platforms there’s tactile paving along the edges and the signage for passenger assistance points is clear. Departure screens are overhead, audio announcements are used at the station and there’s a hearing loop in use.

Accessible facilities: Step-free entrance, Seating at regular intervals

Parking & Transport

Average

I travelled to this place by personal vehicle

I arrived at the car park beside platform one, where there are two accessible parking spaces and 60 standard spaces and a drop-off point to the right of the ticket office. I checked the opposite side of Shettleston Station and found it difficult to get parked. There are no accessible spaces at all, and many of the spaces look like they belong to residents.

Accessible facilities: Drop-off or pick up point, Dedicated on-site parking

Accessible Toilets

Through the window of the ticket office I could see that the office has an accessible toilet. As the ticket office was locked I was unable to review it.

Facilities: Accessible toilet

Staff

Average

This venue had no staff present during my visit. I would have to rate the assistance here as poor. With no one at the ticket office you cannot get support if you need it. You would be relying on train staff if someone happens to be around or by using the intercoms on the platform. For a station to have an accessible toilet that cannot be used when the office is shut feels like a real let down.