Pretty inaccessible.
2
2
Date of visit: September 2019
I have experience of challenges around: moving around
Overall Rating
Poor
It's a pretty inaccessible place to go to if you have a wheelchair or a mobility scooter.
Disabled Access In and Around
Bad
If you were on your own then you would need to rely on a staff member to open the door, which I don't think would happen. Once inside it is a mixture of wooden flooring and carpet, and then there is a small ramp up to the waiting room but the waiting room is very small - I couldn't squeeze my scooter into it. Then there are 3 steps to go up another floor to get your eye test. This is very troublesome as I needed to walk up these steps and a further 50 yards to my eye test. What if I couldn't get out of my wheelchair at all? I also don't understand how you're supposed to fit your wheelchair into any of the rooms.
Parking & Transport
Good
We parked at a car park about a 5-minute walk from Specsavers.
Accessible Toilets
Poor
No accessible toilets.
Staff
Good
Helpful.
Comments
elliebroadley
13 Nov 2021
Hi Gordon, I'm a wheelchair user and face the same frustrations as you. I cannot get out of my wheelchair but the staff are accommodating and will remove the eye test chair so that my wheelchair can fit and this negates the need for me to transfer. The upstairs can be accessed through the back door, although the alleyway to access it is quite narrow so may not be useful to all.
