Really does reveal the spirit of yorkshire
5
5
Date of visit: December 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
This place is a whisky distillery with a cafe and at first sight presents challenges to a wheelchair user as the cafe is on the first floor. Do not despair! On arrival we were welcomed by genuinely helpful staff who opened doors (all nicely level entrances), accompanied us in the especially installed disabled lift, moved chairs away from table to accommodate us and generally made us feel welcome. The cafe looks out over main part of distillery - the tour itself is not entirely disabled friendly. The food in the cafe is amazing, the service exceptionally friendly and efficient - in fact on our visit we met no one who didn’t have a genuine smile on their face.
Disabled Access In and Around
Excellent
Double door with helpful reception into the shop. Disabled lift. Disabled toilets
Parking & Transport
Excellent
Large parking area with two dedicated disabled spots. Level carpark
Staff
Excellent
Helpful. Welcoming. Couldn’t do enough for us. Accompanied us in lift. On leaving cafe had to ask cafe staff Young woman immediately summoned colleague to finish her task so she could accompany us She, as others there, made us feel we were her priority.
Additional Information
Entire staff were amazing. Every single person welcomed us with a smile
