Starbucks

mrsmollyc

17 Mar 2026

A little bit small

3

3

Date of visit: November 2025

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

Overall Rating

Average

This was a small Starbucks located just outside of Liverpool Central Station. There were some different seating options available inside the café, some bar height, some lower tables with armchair style seats, and some regular height tables and chairs. There was possibly more seating downstairs but I wasn’t able to get down there to look. The counter was all quite high and the fridge with sandwiches and other items was also quite tall. Despite it being quite small, they still had an accessible toilet which I appreciated.

Disabled Access In and Around

Average

The door at the main entrance was really heavy and I struggled to open it by myself. Luckily people stepped in to help me both when I was arriving and leaving which was great. Inside it was quite small, and space was a little bit narrow to navigate the shop. The counter was towards the back. There was a tall fridge with chilled items on display and to its right was a high glass counter with baked items on display. There were menus behind the counter that were mounted high up but I didn’t see any alternative formats in use. It was a bit awkward for me to order at the high counter but I did manage. I opted for a regular height table with seats that I could move to make space for my wheelchair. One side of the table had bench seats and underneath them there were plug sockets which was helpful.

Accessible facilities: Step-free entrance, Seating at regular intervals

Parking & Transport

Average

I travelled to this place by walk or wheel

This café is located right by Liverpool Central Station which is on both the Northern and Wirral Lines. Frequent services include trains to Chester, Southport, Headbolt Lane, New Brighton, Ormskirk, West Kirby, and Hunts Cross. The closest bus stop is around 200 metres away on Great Charlotte Street. The stop is called Ranelagh Street (Stop GA) and you can get the bus routes 6, 7 and 79 from here. There are some other buses on other nearby streets which are slightly further away.

Accessible Toilets

Good

The accessible toilet was accessed with a RADAR key and opened outwards. Although some parts of the café were a bit cramped, they had made sure enough space was left around the door so that it wasn’t being obstructed by anything. The handle on the inside of the door lifted upwards to lock the door and could have been operated with a fist or elbow. It was quite a narrow toilet but it did feel really clean and modern which was really nice. The toilet was on the left-hand side with space for a left-side transfer. There was a sanitary bin on the far side of the transfer space which might have obstructed some people, I managed okay with it. A height-adjustable grab rail could be pulled down alongside the toilet and there was a vertical grab rail on the wall behind the toilet and a horizontal grab rail underneath the toilet paper dispenser. The toilet had a lid and the cistern provided back support to lean on. The flush was a standard handle with a rounded end, making it easier to flush with a fist or elbow, and it was mounted on the cistern. It was placed on the same side as the transfer area so you did not have to reach across the toilet to use it. In front of the toilet was a really small sink with a single tap on the left-hand side. The tap was automatic with movement sensors detecting when to turn the tap on. There was a vertical grab rail on either side of the sink and above it was a manual soap dispenser. To the right-hand side was an automatic hand dryer. Above the soap dispenser there was also a small mirror. It was so high I can’t imagine many people could see into it, let alone me in my wheelchair! Opposite the sink was a larger, lower mirror which provided a much larger view. To the right of the sink and hand dryer there was also a baby-changing table. The red cord hung to the floor freely. I still attached a Euan’s Guide Red Cord Card before I left.

Facilities: Accessible toilet

Staff

Good

The staff were nice when I ordered but they seemed really busy. Usually someone in Starbucks would offer to bring my items over to me at my table but I had to wait at the pick-up point to get them and carry them over myself.