Storyhouse Storyhouse

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Hunter Street, Chester, CH1 2AR, United Kingdom | 01244 409113 | Website


Their house is everyone’s house!



Visit date:

This review is especially helpful for those who have or use the following: Wheelchair


Storyhouse Chester boasts an impressive ethos within their social media tag line motto “This house is your house”. An award-winning design grips you from the outset as you enter one of the most relaxed, welcoming and open spaces you could hope to find within a busy city centre. Storyhouse is a jack of all trades and a master of..well, all of them! It is a theatre, cinema, library, coffee house, restaurant and children’s library and it is beautifully put together and staffed. As a Mum of a wheechair-bound ten year old, we often struggle to find places to relax. There is rarely space for wheelchairs in coffee shops and even if there is simple accessibility through the main doors can be a problem. At Storyhouse there is ramped access leading to a wide open foyer and from that point onwards you won’t find any issue with rolling wherever your mind takes you! There are well situated lifts to reach the upper floor and both the cinema and theatre are fully accessible, with wheelchair and carer spaces allocated at every performance. Even more importantly for us, there are not only roomy disabled toilets but an actual, fully equipt ‘Changing Places’ toilet. An absolute rarity believe me. Disneyland Paris couldn’t manage it, but Storyhouse Chester? No problemo! Finally the staff are guaranteed to be as accommodating as you could wish for, they truly do ensure their customers get the best, able bodied or with additional needs regardless. This is from the management, bar staff, right down to the volunteers. I can’t recommend it highly enough. Go and hang out there and you will see for yourself. This house, it turns out, really IS your house. Well done Storyhouse Chester, more like you please!

Transport & Parking


Fine with a blue badge as long as places are free outside which may not always be the case in busy periods. Plenty of multi story parking nearby.



No issues with access anywhere at any point in the building. Bravo!



Amazing. Rare changing places fully equipped toilet and other disabled toilets too. Clean at all times.



It feels like you know them already. Friendly, approachable, chatty. Not had a ‘bad’ experience yet.

Anything else you wish to tell us?

We visit Storyhouse regularly I would 100% recommend for wheelchair users.


My daughter, Elin, sheltering from the cold in our favourite place.

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