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Supercity Aparthotels

20 Church Street, Manchester, M4 1PN, United Kingdom | 0161 839 4848 | Website
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False Advertising: Not Accessible

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This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Mobility Scooter

Overview

I booked this hotel based on the website promising elevator access to all rooms. When I arrived, I was told that my room was at the top of 24 stairs and that there was no elevator in the hotel. When I told the staff that I needed an elevator, they offered to carry my bag up the steps and shrugged. Avoid this hotel and call ahead when considering any hotels in the Supercity chain.

Transport & Parking

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We took a taxi from the train station. Manchester is a traffic nightmare with constant roadworks and diversions. Pavements are in various stages of destruction in the Northern Quarter, where this hotel is located so be careful.

Access

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3 steps from the street. No signage, no ramp, no railings. This hotel is not accessible at all.

Toilets

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Staff

0.5

When staff were willing to speak to us, they were polite. They did nothing to resolve the situation. The hotel was super noisy at night - I read in another review that the staff did not stay in reception overnight (24 hour reception staff was advertised on the website) - I did not venture out to confirm this as the noise included violent door slamming and banging on doors nearby in the hotel.

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