Needs a lot of work
1
1
Date of visit: January 2023
I have experience of challenges around: moving around
Overall Rating
Bad
Parking spaces are sufficient but staff attitudes towards disabled spaces and individuals need readdressing.
Disabled Access In and Around
Average
Parking & Transport
Excellent
A fair amount of disabled parking spaces and there is nearly always a spot available. The shop is also next to the towns train station and across the road from a bus stop so general access is good.
Accessible Toilets
0Appauling attitudes! The cord is constantly being knotted up or twisted around something so is not allowed to fall to the floor. I have also personally experienced having to wait for quite a while as someone (able bodied) was using the toilet as to try on clothes. This visit I actually heard a staff member tell a customer that there are no changing rooms so to go buy the item and use the disabled toilet to try it on then they can return if needed so this behaviour is explicitly encouraged by the company.
Staff
Average
I have been here on many occasions with varying ability and mobility. Staff at tills are patient and friendly. However, on days I could barely stand and also one occasion when I was actively on the floor no staff member even acknowledged my existence nevermind offered any help.
