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The Grand Hotel

Saint Nicholas Cliff, Scarborough, YO11 2ET, United Kingdom | 0871 222 0047 | Website
3
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2

Utterly disgusting and completely unsuitable

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Visit date:

This review is especially helpful for those who have or use the following: Walking Aid

Overview

Had the misfortune to stay here for a week! The access to this hotel was near impossible using a rollator Id have gone home if I’d been in a wheelchair. Small lifts only one working while we were there long queues and packed to the gunnels. Access to the dining room was via another lift. Poor turning circle to access dining room meal service buffet style impossible to access and many tables inaccessible I was shouted at by a waiter as I was unable to get to a table that was set and he didn’t want to be bothered cleaning and setting a table I could access! The disabled access from the front is very much the tradesman’s entrance and I object to having to struggle past bins and cages of dirty laundry. The hotel in general was filthy. Avoid at all cost.

Transport & Parking

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Parking is very difficult

Access

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see above

Toilets

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Never found one -returned to my room to use toilet

Staff

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Staff were indifferent and indeed rude

Anything else you wish to tell us?

Awful hotel everyone should avoid -the terrible reviews on trip advisor are true and the experience as a disabled traveller was even worse

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