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    The Imperial Hereford

    Hereford

    Poor disabled toilets

    3

    Date of visit: July 2019

    I have experience of challenges around: moving around

    Overall Rating

    Rating Emoji

    Average

    The venue itself is OK. There is a small step to get in but staff got a ramp to help us up. The issue is their disabled toilet. The room is so small it surely only just qualifies. The layout is poor and they had put an easel by the door so that was in the way of us getting in.

    Disabled Access In and Around

    Rating Emoji

    Average

    They had a ramp but we had to wait for a member of staff to put it down on the steps.

    Parking & Transport

    Rating Emoji

    Bad

    No disabled parking on site

    Accessible Toilets

    Rating Emoji

    Poor

    Only just big enough. Difficult to transfer from chair to toilet and back again.

    Staff

    Rating Emoji

    Good

    Friendly and helpful

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