Good food but limited facilities for a wheelchair user.
3
3
Date of visit: February 2018
I have experience of challenges around: moving around
Overall Rating
Average
We had a delicious family meal at this restaurant but although there is good level access to the restaurant, the unisex toilets were small for a wheelchair user and without support bars. There was a step between this restaurant and the larger function room which, I was told, did have a proper disabled toilet attached. To reach this, I would have to go outside and in via another entrance. I did not explore this option, preferring to go home.
Disabled Access In and Around
Good
There was good level access into the restaurant. There is a step from this to the function room. I did not explore other access to the function room.
Parking & Transport
Average
We drove, there is a small car park for users of the restaurant on the opposite side of the fairly quiet road. No disabled bays. It was early evening and not busy. We managed to park where no-one could park beside my door so that I could transfer to my wheelchair. There is a main bus route nearby (A129).
Accessible Toilets
Bad
There were two large toilet cubicles accessible from the restaurant. One was slightly larger than the other with an outward opening door. There were no grab rails and it would have been a very tight squeeze for a carer.
Staff
Good
Polite and helpful.
Additional Information
It would be improved by installing grab rails in the toilet cubicle with the outward opening door. Another improvement I would recommend is for part of the step to the function room to be converted to a ramp. I would also recommend that a disabled bay is marked out in the car park.
