GP Practice (Borrowash Branch)
3.5
3.5
Date of visit: September 2019
I have experience of challenges around: moving around
Overall Rating
Good
The access for wheelchairs is reasonable.
Disabled Access In and Around
Good
There are two automatic doors to get into building. There is a lowered counter for reception, the computer login system has been lowered and is now more accessible from a wheelchair. The computer is visual only there is no audio. The screen that tells you to go in to see who you're seeing is larger print but it is visual only, it has an audible alarm but it does not say what is on the screen. There are transit wheelchairs if needed. There are also chairs in reception some with arms some without. There are no doors to get into the corridor where the treatment rooms are but the blood test room had a narrow door that is too small for wheelchair access. The lights are bright and there is a radio on. They have a hearing loop and information can be provided in alternative formats depending in the persons needs but you need to request this in advance. BSL interpreters have to be booked.
Parking & Transport
Good
There are two disabled bays. One is next to door. There is a bus stop on the street outside but the other bus stop to go back the other way is further away and across a busy road.
Accessible Toilets
Average
There is a basic accessible loo but it isn't the greatest because you have to go through a door into baby changing facilities then try and navigate around a huge bin to open door into the toilet. There is limited transfer space on either side of toilet. Front transfer would likely be needed unless your chair is tiny. Limited space for carer assistance. The grab rails are white so not of a contrasting colour. The mirror was okay height for a seated position but the coat hook was too high.
Staff
Excellent
