Refusal of access needs
1
1
Date of visit: May 2026
I have experience of challenges around: accessing toilets
I use or have experience of: disabled toilet, toilets
Overall Rating
Bad
Partner needed to use the toilet and they refused him to use it as he didn’t have his access card with him (which he’s lost due to his disability) and they told him that he needed to go to Costa across the road from him which unfortunately was too far away and he had an accident
Disabled Access In and Around
Bad
Accessible facilities: Lift to all areas
Parking & Transport
Average
I travelled to this place by personal vehicle
Accessible facilities: Dedicated on-site parking
Accessible Toilets
Bad
Staff
Bad
Really unhelpful and quiet dehumanising staff
