Amazing visit to a lovely hotel
4
4
Date of visit: March 2025
I have experience of challenges around: moving around
I use or have experience of: powerchair, walking aid, wheelchair
Overall Rating
Good
Visited this hotel for a tasting menu meal after receiving a voucher from our family for Christmas. Dry elegant hotel, amazing staff, great food. Once in a lifetime experience.
Disabled Access In and Around
Excellent
The staff were all very helpful & guided you to the dining room. The floors were all level & easily accessible. Lifts available to go to different floors if necessary. As mentioned moveable ramp used to overcome the steps into the hotel.
Parking & Transport
Good
Really not sure because we did not have a car & arrived by taxi. The taxi was able to drop us off near to the hotel however. There are steps up to the front entrance however staff were there straight away to meet us & took us to a side entrance which they had a ramp in place. It didn’t make any difference how we got in as we arrived in the main entrance hall from the side entrance too.
Accessible Toilets
Excellent
The accessible toilet was on the first floor which was accessed via a lift. Good sized toilet, very clean. Plenty of hand rails, red cord & plenty of room to manoeuvre a wheel chair & space for a carer if needed.
Staff
Excellent
All the staff were very helpful & friendly. They were exceptionally polite & were willing to do anything to help. One member of staff took me upstairs to the toilet while my husband was organising a taxi etc.
Additional Information
An amazing experience in a beautiful hotel with exceptional food & service.
