Cinema, Restaurant, shops and art
4
4
Date of visit: August 2015
I have experience of challenges around: hearing
Overall Rating
Good
The Station is a beautifully converted old railway station that now houses a restaurant, 3 cinema screens, a chocolate shop, ice-cream parlor, mini brewery, bakery and cheese making. All of which are independently owned and produce amazing quality goods. There is also a large selection of artwork on display around the building which is beautiful to look at. Accessibility is great with 3 lifts and low gradient ramps. There is disabled parking right by the entrance and the staff are friendly and very helpful. The cinema screens are all accessible with the facility to remove seating for wheelchairs. Screen 1 has a hearing loop and when speaking to the staff they said if there was demand they would look into audio description or BSL interpretation. The accessible toilet is a reasonable sized room with space to turn outside but more limited inside, it has an alarm cord but has no changing bed or hoist. Overall, The Station is a great place to go and spend time with plenty to do and eat!
Disabled Access In and Around
Good
The building is well accessible with 3 lifts and low gradient ramps, there is a lot of seating in and around the building. Hearing aids seem to be only available when using the cinema facilities but the staff were very helpful and with request I'm sure more could be put in place.
Parking & Transport
Excellent
If driving, the disabled parking is great and positioned right by the entrance. I'm not sure about public transport but the buses have a good reputation in Richmond and there's a swimming pool next door so I would assume buses stop there.
Accessible Toilets
Good
The toilet was relatively easy to find and signposted. The toilet was fairly narrow but there was room to turn and space for a carer. It appeared clean but if changing requires a bed it would be difficult and the floor didn't seem overly clean for this. However, I'm sure staff would clean it if this was required.
Staff
Excellent
The staff in all areas were outstanding, welcoming and friendly and spoke clearly.
Additional Information
Carers can go into watch a cinema show for free with a valid carers card
