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    The Waggon

    Kelso

    Popular family run pub, serving meals

    4.5

    Date of visit: September 2024

    I am a carer or friend of a disabled person. I have experience of challenges around: accessing toilets, hearing and moving around.

    I use or have experience of: changing places toilet, disabled toilet, hearing aid or cochlear implant, walking aid, wheelchair

    Image of a building with a signImage of a floor in a roomImage of a door into a buildingImage of an accessible toiletImage of a door between roomsImage of cars in a car park

    Overall Rating

    Rating Emoji

    Excellent

    The Waggon Inn is partly in an old building and the owners have done well to adapt it to make it accessible.

    Disabled Access In and Around

    Rating Emoji

    Excellent

    The entrance is level and there are quite a few tables also on the level. Where there has probably been a step in the past it has been smoothed over by making a very small ramp. There is also a seating area up a few steps. These are clearly marked with hazard tape and, impressively, there are metal grips attached to the pillars at the top of the bannisters to help those who are less able.

    Parking & Transport

    Rating Emoji

    Good

    Although the venue does not have its own car park, there is a public car park just outside.

    Accessible Toilets

    Rating Emoji

    Good

    The toilet is down a small step - perhaps a couple of inches, if that. Again, this has been clearly marked with hazard tape. Once in the toilet there is a short slope up, probably to eliminate a former step. This was fine, though you had to be careful not to roll down backwards by mistake. There is enough room for a wheelchair user and assistant, though it's a bit tight. There is a drop down rail on one side and a horizontal rail on the other.

    Staff

    Rating Emoji

    Excellent

    Coping well on a busy evening. Happy to let me investigate the accessible toilet before we decided to eat there.

    Additional Information

    The pub had a number of reserved tables but staff were also accepting a lot of walk-ins, so I'm assuming it's very popular with the locals.

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