Theatre Royal Haymarket

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Theatre Royal Haymarket

2.2

18 Suffolk Street, London, SW1Y 4HT, United Kingdom | 020 7930 8800 | Website

Vixthestar

London, UK

Unpleasant experience

0.5

Visit date: September 2021

This review is especially helpful for those who have or use the following: Wheelchair, Powerchair, Mobility Scooter, Hidden Impairment

Overview

I can transfer from my wheelchair, booked a transfer seat but seats were so low/uncomfortable this was unmanageable for me. Manager was rude and aggressive. The theatre has blocked off one of their wheelchair spaces so website incorrect. Toilet was completely inaccessible to me in my wheelchair.

Transport & Parking

2.5

Access

0.5

Really difficult to get around and toilet was a long way from where I was.

Toilets

0.5

I could not get into the accessible loo in my wheelchair. Really poor design. Wall opposite the door and the turn is so tight I couldn’t manage.

Staff

0.5

Manager was rude and aggressive when I discovered how awful their seats were. I felt really unsafe and nearly left because of it but knew we wouldn’t get a refund or offered another show.