3 night stay
4.5
4.5
Date of visit: July 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
When checking in we were asked a lot of questions about what help I needed in an emergency. As my husband was with me I didn't need any extra help but I thought this was a great idea. We were also offered instructions in Braille or large print . Also we were asked if we needed a vibrating pillow which would go off in an emergency - fantastic idea! Used your roomkey to pass reception. 2 lifts to all floors. Excellent room which had a wider door with 2 peep holes- one at wheelchair height. Wetroom was perfect with lots of grab rails, a lower sink, lower mirror, large comfortable fold down shower seat. Even the soap dispensers were lower down. The bedroom area had plenty of room to manoeuvre my wheelchair and the clothes hangers were lower than normal. Large comfortable bed with a panic button at one side. We paid for wifi for our stay. Lounge/dining area beside reception where we had breakfast but lunches and evening meals are also available. Only reason I didn't give it 4 stars is I had booked 3 rooms , one for myself and husband, one for my mum and one for my father-in-law and when we checked in my mum had been put on a different floor to the other 2 rooms and as shes in her 80's she was a bit worried about it
Disabled Access In and Around
Excellent
Flat access into the building with lifts to all floors
Parking & Transport
Excellent
Car park with 3 disabled spaces. Cant comment on public transport
Accessible Toilets
Excellent
Excellent wetroom in the bedroom. Plenty of grab rails, lower sink, mirror, soap dispensers and electric razor points. Large comfortable fold down shower seat
Staff
Excellent
All staff we met were very helpful and friendly
Additional Information
Will definitely stay there again if back in that area
