Spacious and accessible bank in town centre
4.5
4.5
Date of visit: June 2021
I have experience of challenges around: moving around
Overall Rating
Excellent
First visit since COVID restrictions commenced. Quick and easy visit, with COVID restrictions in place Helpful , friendly staff
Disabled Access In and Around
Excellent
Automatic doors , all on the one level Plenty of space to manoeuvre, plenty of seating available. Signage good, offer of disability assistance signposted at main entrance one way system to enter and exit clearly signposted Low level counter available Induction loop available Leaflets available with Braille, or audio tape. Option to communicate with BT text direct, or Sign Video for those with hearing difficulties Cash machine available at wheelchair level outside The bank is part of the Hidden Disability Sunflower Lanyard Scheme
Parking & Transport
Excellent
I got wheelchair taxi into town, but street parking car parks nearby, dedicated disabled parking spaces nearby Public transport bust stop 2 minutes away
Accessible Toilets
0Did not notice toilets therefore not assessed
Staff
Excellent
A member of staff immediately came to my assistance, and advised me I could pay my cheque in via the machine to avoid queueing, and assisted me to do so. All staff were very friendly and helpful
Additional Information
Hand Sanitising station at entrance and exit One way system & Social Distancing clearly marked Masks worn by all staff Limit on number of customers in branch at one time
