Step & gaps between platform and train
2
2
Date of visit: November 2023
I have experience of challenges around: moving around and speaking or communicating.
Overall Rating
Poor
I Googled access on the Metro which informed me of level access at all stations. That is not true at both Sunderland Central and South Hylton. I see now that the Nexus Metro website states that assistance can be pre-booked giving 4 hours notice.
Disabled Access In and Around
Poor
There is a lift from platform to the street level.
Parking & Transport
Good
I travelled from Middlesbrough by Northern Rail to Sunderland which was good. On arrival the Metro to South Hylton departed from the adjacent platform.
Staff
Bad
No staff were visible at Sunderland. On returning there from South Hylton the driver told me about pre-booķing a ramp - which level access implies is not necessary.
Additional Information
My powered wheelchair has electric leg lifters which now need repairing.
