A fantastic day out for people living with dementia
4
4
Date of visit: June 2019
I am a carer or friend of a disabled person. I have experience of challenges around: understanding
Overall Rating
Good
We had a great day out here. It is a beautiful place and not as crowded as Windemere which suited our group. The staff were friendly and helped us by putting ramps down so we could get on and off the boat safely. For people living with dementia this is a great excursion and no problems with accessibility.
Disabled Access In and Around
Good
For our group (no wheelchair users) we had no problems getting on and off the boat and getting down the stairs below deck.
Parking & Transport
Good
There is disabled parking at a car park about a 5/10 minute walk from the entrance. The issue we had with our group is that if someone isn’t using a wheelchair but struggles with mobility it can be difficult. When we arrived back after the boat trip we brought the cars right outside to pick our group up but it is worth contacting the venue to check this is ok.
Accessible Toilets
Good
There are disabled toilets where you get the boat from (Pooley Bridge) and to (Glenridding). There were also toilets below deck which was fine for our group but the toilets were quite small.
Staff
Good
The staff were friendly and helpful. They put down ramps for our group to get aboard safely and were supportive of our groups needs. They let us hide from the rain in the small café/ticket office while we brought the cars right outside to pick people up.
