Accessible restaurant with good food and staff understanding of people living with dementia and in wheelchairs
4
4
Date of visit: October 2019
I am a carer or friend of a disabled person. I have experience of challenges around: moving around and understanding.
Overall Rating
Good
We booked a table to advance, and asked for downstairs table in front of bar area, our table was ready. The staff were very efficient and helpful, there was a mix up with one meal, which was quickly rectified. We had a wheelchair with us, which staff helped, the disabled toilets are as you come in and need the key from staff. Food was good, fresh with a variety to choose from and prices vary. Accessible with wheelchair there is a small ramp on doorway. We parked across the road, and walked over the crossing. We were able to sit for a couple of hours and no pressure to leave, even though restaurant was getting busy.
Disabled Access In and Around
Good
From the pavement, you can walk or push a wheelchair right the way into restaurant, there is a small ramp as you enter the main door. Staff are willing to help move chairs out of way if need be.
Parking & Transport
Good
There is parking across the road, then use the crossing which takes you virtually to Victoria’s door. There are a few disabled spaces and parking is free for disabled badge holders.
Accessible Toilets
Good
Disabled toilet is right at main entrance, there is enough room for a carer too. You might need to ask for the key, again staff were very helpful. The Ladies and Gents toilets are down a stair,
Staff
Good
Staff were very friendly and efficient, willing to help
