Very accessible, friendly staff, a café, and a great toilet
5
5
Date of visit: April 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Excellent
Altogether brilliant - a pleasure to shop there in a powerchair.
Disabled Access In and Around
Excellent
Level access into the shop, a lift to all floors, and just about enough space to squeeze between the display tables if you're a skilful wheelchair user. On today's visit I managed not to knock any books off tables or drag any tables along with me. A bit more space would be welcome for visits on my clumsier days.
Parking & Transport
Excellent
Many bus routes serve Richmond, and the station is less than half a mile away, District Line and National Rail, with staff always on hand to give assistance with ramps etc.
Accessible Toilets
Excellent
A really good accessible toilet with everything correctly in place, a long red emergency cord dangling freely to the floor as it should, and plenty of room for manoeuvre.
Staff
Excellent
Really sweet staff, friendly and eagerly helpful.
Additional Information
There's a café on the first floor.
