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Waterstones

2-6 Hill Street, Richmond, TW10 6UA, United Kingdom | 0843 290 8571 | Website
220
312 likes

312

Very accessible, friendly staff, a café, and a great toilet

5

3 likes

Visit date:

This review is especially helpful for those who have or use the following: Powerchair

Overview

Altogether brilliant - a pleasure to shop there in a powerchair.

Transport & Parking

4.5

Many bus routes serve Richmond, and the station is less than half a mile away, District Line and National Rail, with staff always on hand to give assistance with ramps etc.

Access

4.5

Level access into the shop, a lift to all floors, and just about enough space to squeeze between the display tables if you're a skilful wheelchair user. On today's visit I managed not to knock any books off tables or drag any tables along with me. A bit more space would be welcome for visits on my clumsier days.

Toilets

5

A really good accessible toilet with everything correctly in place, a long red emergency cord dangling freely to the floor as it should, and plenty of room for manoeuvre.

Staff

5

Really sweet staff, friendly and eagerly helpful.

Anything else you wish to tell us?

There's a café on the first floor.

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