Welcome Break

wheelyangel

26 Oct 2024

1

1

Angry about Disabled Toilet

Date of visit: October 2024

I have experience of challenges around: a hidden impairment, hearing, moving around and understanding.

I use or have experience of: autism, hearing aid or cochlear implant, hidden impairment, learning disability, powerchair

Overall Rating

Bad

Red Emergency Cord was all tied up well out of reach. I mentioned to a member of staff and explained about Euan Guide Cards but she wasn't interested. She said if I put a card on cord or tried to untie the cord, the card would be removed, I asked to speak to someone in charge but was refused and told that they wouldn't be interested either. It left me feeling upset and angry

Disabled Access In and Around

Average

Be a lot easier if doors were automatic

Parking & Transport

Good

I was driver of a WAV. Surprised at actually finding a disabled parking space but not really suitable for a large WAV with rear access and ramp

Accessible Toilets

Bad

Red Emergency Cord tied up way out of reach

Staff

Bad

Found the staff member very rude and unhelpful