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    wheelyangel

    26 Oct 2024

    1

    Angry about Disabled Toilet

    Date of visit: October 2024

    I have experience of challenges around: a hidden impairment, hearing, moving around and understanding.

    I use or have experience of: autism, hearing aid or cochlear implant, hidden impairment, learning disability, powerchair

    Overall Rating

    Rating Emoji

    Bad

    Red Emergency Cord was all tied up well out of reach. I mentioned to a member of staff and explained about Euan Guide Cards but she wasn't interested. She said if I put a card on cord or tried to untie the cord, the card would be removed, I asked to speak to someone in charge but was refused and told that they wouldn't be interested either. It left me feeling upset and angry

    Disabled Access In and Around

    Rating Emoji

    Average

    Be a lot easier if doors were automatic

    Parking & Transport

    Rating Emoji

    Good

    I was driver of a WAV. Surprised at actually finding a disabled parking space but not really suitable for a large WAV with rear access and ramp

    Accessible Toilets

    Rating Emoji

    Bad

    Red Emergency Cord tied up way out of reach

    Staff

    Rating Emoji

    Bad

    Found the staff member very rude and unhelpful

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