West India Quay DLR Station

Date of visit: July 2025

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

Overall Rating

This is a DLR station with four platforms. You can get DLR services to Stratford, Canary Wharf and Bank Stations from this station. It’s above ground so the platforms are outside although there are canopies covering the central parts of the platforms. This station is a short walk from Canary Wharf and for some parts of Canary Wharf, this station may be closer to your final destination than Canary Wharf Station. So it’s worth checking whereabouts you’re going to. As this is a DLR station it doesn’t have an entrance with ticket barriers, like other London Underground stations. The entrance is based on street level and there are lifts and stairs up to the platforms with signage telling you which trains stop at each platform. There are also some ticket machines available on street level. The lifts have tactile buttons and a hearing loop inside them and they are fairly spacious. I was able to get in with another buggy without any issues. Each platform has tactile paving to mark the edge of the platform as well as a yellow painted line to signify the closest you should wait for the train. Some seating is also available on each platform. The information points look slightly different here to the rest of the London Underground, they are rectangular instead of circular.

Disabled Access In and Around

0

There is step-free access to all the platforms via lifts which are fairly spacious. The signage is easy to understand and helps you find the right platform. The lift buttons are tactile and the lift has a hearing loop. Although I didn’t see any other alternative formats being used around the rest of the station. The platforms have covered sections and some seating options available. The edge of the platform is marked with tactile paving and a yellow painted line. When boarding and disembarking the trains there is a very minimal gap between the train and the platform, so it’s very easy to get on and off, even if you’re on wheels!

Parking & Transport

There aren’t many other public transport or parking options available around this station. The best way to get here is via the DLR services.

Staff

0

This is an unmanned station so there isn’t a member of staff on site. If you need help you can use the information points on the platforms.

Add commentThanks