Wheal Martyn Wheal Martyn
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Wheal Martyn

Carthew, St. Austell, PL26 8XG, United Kingdom | 01726 850362 | Website

Friendly staff but disappointing visit

3

Visit date:

This review is especially helpful for those who have or use the following: Mobility Scooter

Overview

Visit was under Covid restrictions but my husband and I were disappointed. I had checked the accessibility statement on the website before booking and it said that some of the site was naturally difficult to access... We accepted that there would be limitations but weren't really prepared for the extent of those limitations. It didn't help that the staff in the entrance areas today were not fully familiar with the layout of the site, particularly where the steps are in relation to the Covid one way routes. The staff were very friendly and were trying their best to help but intentions can't make up for lack of knowledge. My husband uses a "naked" mobility scooter with wide wheels and suspension.. It has proven more than adequate in "off road" trips in the past but was unable to negotiate the slope up to the nature trail picnic area. This meant that we were unable to access more than half of the noted points of interest in the trail. Listed on the nature trail are points a to k. We made it to point b with difficulty. On the main historic trail there are 25 points of interest: we made it to point 8 but may also have seen 16~19. On a positive note, the cafe was as described and the food was good

Transport & Parking

4

We went by private car. Car park was ample .. But there weren't many visitors today. Car park surface is loose stones/chippings

Access

3

The initial inside areas ~ the visitor centre~ is well laid out and accessible.

Toilets

0

Staff

3

Anything else you wish to tell us?

The accessible route to the lower floors of the Linhay museum has been cut out of the Covid one way system and is not signposted. More knowledgeable staff might have been able to give us the heads up on this.

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