Accessible public transport
4
4
Date of visit: June 2015
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
We found that the majority of U L-bahn stations were accessible. So are the more modern, low level trams. Getting around was therefore easy.
Disabled Access In and Around
Good
The network is very good and the website www.wienerlinien.at (with an English version) makes journey planning easy and you can download maps of the U-bahn and Tram networks. Stations have big circulating areas and clear signage. Some tram stops have electronic indicator boards which show how long you have to wait for the next accessible tram.
Parking & Transport
Good
Four stars rather than five for two reasons. (1) There are a few U-bahn stations which don't have lifts. (2) The older trams are not accessible and we sometimes had to wait a while for an accessible tram to arrive.
Accessible Toilets
Average
Some U-bahn stations have accessible toilets but in many cases you need a Euro Key to use the toilet. They are generally clean, with a grab rail by the toilet and an alarm, but vary in size.
Staff
Excellent
Very helpful. Tram drivers will deploy a ramp if you need one.
Additional Information
Older U-bahn trains have door handles which require a reasonable degree of strength to open. Modern ones have an electric button. There are designated wheelchair spaces just inside the doors. If travelling by tram and self-propelling you may need a ramp. The designated wheelchair space on trams is at the front just behind the driver's cab, so the driver can see if you need the ramp to get on. There is a button to push to request driver assistance when getting off.
Comments
kb
16 Jun 2015
What a fantastic review! I've been really enjoying reading about Vienna and hope to get there so this is so helpful. Your pictures are brilliant!
warnesdj
16 Jun 2015
Thanks very much, KMac. We had a great time. It helps that Vienna is reasonably flat. Will post something about the Euro Key scheme when we get home.
