Another successful trip for 2 wheelchair users (without carers)
4.5
4.5
Date of visit: May 2017
I have experience of challenges around: hearing and moving around.
Overall Rating
Excellent
Staff were extremely helpful, especially Ed on our return journey from Bowness to Waterhead on the vessel Teal.
Disabled Access In and Around
Average
On first boat (the Tern ) I think no indoor seating and it was cold so wrap up. No accessibility to toilets on boats. No seating inside on Teal suitable to take wheelchairs up to the tables.. we had yo block the gangway and we felt like a hazard. Ed was very apologetic and was willing to suggest to his manager that some seats could be removed in the future.
Parking & Transport
Poor
On return busstop for the 555 no dropped kerbside at Waterhead. Also driver refused to take us on same bus with 2 wheelchairs. Also very dangerous crossing the road at waterhead, no crossing lights. We wouldn't attempt this again.
Accessible Toilets
Bad
Just on the pier at Waterhead and Bowness.
Staff
Excellent
Ed was very helpful and interested to find out how improvements and adjustments to facilities for wheelchairs users could be made .
Additional Information
Despite it being a dull day we had a good time. đđđđđ
