Windermere Cruise
2
2
Date of visit: August 2018
I have experience of challenges around: moving around
Overall Rating
Poor
I found the ramp very steep to get on & off the 'cruise' boat (I would call it a boat trip NOT a cruise) although the staff were helpful & there was nowhere to position my wheelchair without being in someones way. I use a standard manual wheelchair & this place is really for walkers (& dogs) & maybe power chairs! We got off in Bowness & struggled to find somewhere to eat that was accessible - everywhere is up or down really steep hills. We parked in Lakeside & struggled to get into any of the cafes - the choice of food was very limited. There was an accessible toilet there but it was hidden behind the gents toilet.
Disabled Access In and Around
Poor
The kiosk was a bit high to book the cruise tickets & I found it hard to understand the booking system. The sales staff were very helpful, but did not tell me that the carer goes free. When I realised that, I went back for a refund.
Parking & Transport
0There is a good sized car park which costs £4 for the day. Although the accessible places were taken, there was plenty of other spaces.
Accessible Toilets
Good
I couldn't find the accessible loo at first - it was not signed. It was clean & tidy & there was enough space to manoeuvre.
Staff
Good
the staff were ok.
